Frequently Asked Questions

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Mental Health First Aid

What is the course duration?

Standard MHFA courses run for 12 hours, and Youth MHFA courses are 14 hours in duration. All other blended courses have a duration of four hours.

Do I have to attend the whole course to receive a certificate?

Yes, in the case of a 2 day MHFA course, you must attend both days to receive a certificate. For blended courses, you must complete the elearning and the face to face session to receive a

How do I become an Accreditated MHFAider?

Upon successfully completing all attendance requirements, you will receive an email link to provide feedback and attempt the exam. If you receive 80% or more on the exam you will be emailed a
certificate of accreditation which will last three years. 

After the three year period, you will be required to do an additional four hour session to maintain
this accreditation.

Is there any assumed knowledge?

No, there is no assumed knowledge to attend these courses.

I am an individual wanting to attend a course, when is the next public course?

We are regularly updating our public course schedule. Please contact us to join the next one.

I have a mental illness or I care for someone who is unwell – can I still attend a course?

Yes, absolutely! We welcome everyone, but please bear in mind before you book in that these courses are not therapy or counselling sessions. We cover sensitive topics, so please consider whether it is the right time for you to attend a course.

Other Questions

What sort of tailored training can you provide?

We offer flexible training options from short mental health awareness sessions, through to organisation wide programs, please get in touch to discuss your needs.

Why Mindseye Training and Consulting over other providers?

Mindseye Training and Consulting have a passion to create mentally healthy workplaces. With experts and dynamic trainers with industry experience, we care about the outcomes for your team and ensure the change within your organisation is sustainable – not just another ‘tick the box’ exercise.

Rosie, the founder of Mindseye Training and Consulting is a Principal Master Instructor with over 13 years’ experience training in Mental Health First Aid, Resilience Training and other mental health and drug and alcohol programs. Rosie has an engaging delivery style and the unique ability to connect with participants and deliver programs in a sensitive, yet fun environment. Don’t take our word for it – check out the participant feedback we have received.

Booking Terms & Conditions

For Organisations

  • For any cancellations within 15 business days a 50% charge will apply
  • A 20% non-refundable deposit may be required to secure dates at the time of booking.
  • Full payment is required within 30 days of the training date.

 For Individuals

  • All tickets must be paid in advance prior to the course commencing to secure a place
  • No refunds are given to participants after booking
  • Participants are welcome to substitute another person in their place if they are unable to attend