energy management resources

In today’s work environment, it’s crucial to address not only physical safety but also the psychological wellbeing of employees. These hazards can lead to significant psychological harm if not properly addressed. What Are Psychosocial Hazards? Psychosocial hazards are elements of the work environment or work practices that pose a risk to mental health. Here are…

Handling distressed callers presents significant psychosocial hazards across industries. Employees in customer service, call centres, complaints departments and other outward-facing roles often engage with individuals experiencing distress. Without proper procedures and training in place, these interactions can impact both employee well-being and workplace safety. Why Distressed Callers Are Problematic Emotional Strain on Employees: Repeated exposure

“I am so stressed” is something we hear almost every day, particularly at work. It is said so frequently, that sometimes it loses its meaning. So what actually is it? Stress is a normal human response to change or demands. It can be caused by both positive and negative events, such as starting a new