The Psychosocial Risks of Managing Distressed Callers
Handling distressed callers presents significant psychosocial hazards across industries. Employees in customer service, call centres, complaints departments and other outward-facing roles often engage with individuals experiencing distress. Without proper procedures and training in place, these interactions can impact both employee well-being and workplace safety. Why Distressed Callers Are Problematic Emotional Strain on Employees: Repeated exposure…
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